A complex digital banking transformation delayed by over two quarters was turned around to deliver on an accelerated track, earning praise from senior executives.
This multi-stream programme, part of an international bank's digital banking initiative in Africa, had been delayed for over six months. The delays were caused by ongoing integration issues, unclear product governance, and scope creep across digital channels. When programme leadership changed, our team member took over the digital delivery stream.
Our immediate focus areas included rebuilding stakeholder confidence, rechecking backlog priorities, and ensuring delivery discipline across both technology and business teams. Using a hybrid Agile-Waterfall approach, we controlled changes to stabilise the scope, improved visibility through regular reporting, and prioritised features that would deliver early value. Executive dashboards were also introduced to keep all stakeholders aligned on progress and expected outcomes. The most critical channels—mobile onboarding, eKYC, and core banking APIs—were delivered within revised timelines.
The project not only went live but received commendation for its turnaround, with regional leadership citing it as a blueprint for future initiatives. Our intervention averted further reputational damage and laid the foundation for scalable digital delivery in the bank's African markets.